Refund & Cancellation policy

Once an order has been placed it cannot be cancelled in any circumstances, especially pre-orders, there might be some rare instances of delay. Every customer is given a call for order confirmation. 

If dis-satisfied with our apparel for a justified reason contact us only via the contact section on the website within 3 days of delivery. Replacements will be issued, no cancellations or refunds. Make sure to have a look at the size chart.

If customer receives the product with the size he ordered, we wont change it, as the size chart is already given there. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (with the outer plastic packaging and the label on it), without which an exchange will not be possible in any circumstances.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Important for Flame Concepts° - The flame pattern on the hoodie will be indentical to the mockup

Invalid points

• Colour- Our fabrics are custom dyed according to the mockup's colour code, difference of lighting and device should be kept in mind
• Stitching- The product being hand-stiched, expect some natural imperfections like threads. One more point to be mentioned is that some distance has to be left from the edge for stitching as it is manually impossible to stitch at the complete edge

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Allow us minimum of of 3 days to start the process. Some cases might need extra time, depending on the stock and the case specifications. Exchanges where items are out of stock will be done post the product is re-stocked.

Please do not send your purchase back to the manufacturer. If there is any misbehavior or spam with the Holyheaden team, no queries will be entertained.

There are certain situations where only partial refunds are granted (if applicable) - In certain situations if a partial refund is applicable we will notify and the refunded amount will be credited back to your original payment method within 5 to 10 working days

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Some Clothing products might get dirty in delivery/transit. Very rare cases, please give them a wash.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Mockups are a 3d work of art, expect some differences.

Hand-wash/dry clean the Flame concept° hoodies as any harsh cleaning method might effect the stitching.