EXCHANGE/RETURNS POLICY

HOLYHEADEN EXCHANGE & RETURN POLICY (WE’RE HERE TO HELP YOU!)

AT HOLYHEADEN, WE TRULY VALUE YOU AND WANT YOU TO HAVE THE BEST EXPERIENCE POSSIBLE. WE’RE ALWAYS HERE TO HELP, AND THIS POLICY IS MADE TO KEEP EVERYTHING SMOOTH AND FAIR FOR EVERYONE.

ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE CANCELLED UNDER ANY CIRCUMSTANCES, ESPECIALLY PRE ORDERS. SOMETIMES THERE MAY BE UNEXPECTED DELAYS, BUT PLEASE KNOW WE ARE ALWAYS DOING OUR BEST FOR YOU. EVERY CUSTOMER RECEIVES A CALL TO CONFIRM COD ORDERS.

EXCHANGE & RETURN ELIGIBILITY

IF YOU EVER FEEL THE NEED TO EXCHANGE A PRODUCT FOR ANY REASON SUCH AS SIZE, QUALITY, OR ANY OTHER CONCERN, WE ARE HERE FOR YOU. YOU CAN EXCHANGE IT FOR THE SAME PRODUCT OR ANY OTHER PRODUCT FROM OUR STORE. IF YOU PREFER, YOU CAN ALSO RETURN THE ITEM AND RECEIVE STORE CREDITS TO SHOP WITH US AGAIN ANYTIME.

TO HELP US HELP YOU BETTER, THE ITEM SHOULD BE UNUSED, UNWORN, AND IN THE SAME CONDITION YOU RECEIVED IT. IT MUST BE SENT BACK WITH THE ORIGINAL PACKAGING INCLUDING THE OUTER PLASTIC COVER AND LABEL. WITHOUT COMPLETE PACKAGING, WE ARE UNABLE TO PROCESS THE REQUEST.

ALL EXCHANGES ARE SUBJECT TO THE AVAILABILITY OF THE GARMENT. IF THE ITEM IS OUT OF STOCK, WE KINDLY REQUEST YOU TO STAY PATIENT UNTIL IT IS RESTOCKED, EVEN IF THIS TAKES MORE THAN A MONTH. WE TRULY APPRECIATE YOUR UNDERSTANDING. ONLY RETURNS (STORE CREDITS) ARE AVAILABLE ON PRE-ORDER ITEMS. A FEE OF ₹350 WILL BE APPLICABLE FOR RETURNS OR EXCHANGES UNLESS THE PRODUCT DELIVERED BY US IS DEFECTIVE OR IN THE WRONG SIZE. IN SUCH CASES, WE WILL BEAR THE CHARGES.

PACKING VIDEO FOR EXCHANGES

TO MAKE EXCHANGES SMOOTH AND FAIR FOR EVERYONE, WE REQUEST A CONTINUOUS, UNCUT PACKING VIDEO SHOWING THE ITEM BEING PACKED, THE FINAL SEALED PARCEL, AND THE COURIER PERSON RECEIVING IT. THIS HELPS US AVOID MISUNDERSTANDINGS AND SPEEDS UP THE PROCESS FOR YOU.

COMPLIMENTARY GIFTS OR BOGO OFFERS

IF A COMPLIMENTARY GIFT OR A BUY ONE GET ONE PRODUCT IS MISSING FROM YOUR ORDER, WE WILL HAPPILY ISSUE A ₹350 VOUCHER TO THANK YOU FOR YOUR PATIENCE AND LOVE FOR HOLYHEADEN.

PROCESSING TIME

PLEASE SHARE YOUR RECEIPT OR PROOF OF PURCHASE. WE USUALLY TAKE A MINIMUM OF THREE WORKING DAYS TO START THE PROCESS. SOME CASES MAY REQUIRE EXTRA TIME DEPENDING ON STOCK OR SPECIAL CIRCUMSTANCES, BUT WE WILL ALWAYS KEEP YOU UPDATED. IF AN EXCHANGE ITEM IS OUT OF STOCK, IT WILL BE PROCESSED AS SOON AS THE PRODUCT IS RESTOCKED.

PLEASE DO NOT SEND ANY PRODUCT BACK TO THE MANUFACTURER.

CUSTOMER CONDUCT

WE LOVE AND RESPECT ALL OUR CUSTOMERS, AND WE HOPE TO RECEIVE THE SAME ENERGY BACK. IN CASE OF MISBEHAVIOR OR SPAM, WE MAY NOT BE ABLE TO ASSIST, BUT WE ALWAYS TRY TO RESOLVE EVERYTHING PEACEFULLY AND WITH CARE.

CARE & RESPONSIBILITY

ALL HOLYHEADEN GARMENTS ARE DRY CLEAN ONLY. IF ANY DAMAGE OCCURS DUE TO IMPROPER CARE, WE MAY NOT BE RESPONSIBLE. HOWEVER, YOU CAN ALWAYS REACH OUT AND WE WILL TRY OUR BEST TO GUIDE AND SUPPORT YOU.

UNFORESEEN DELAYS

SOMETIMES THERE MAY BE COURIER DELAYS, WEATHER ISSUES, OR OTHER UNEXPECTED EVENTS. IF YOUR ORDER IS DELAYED, PLEASE KNOW WE ARE STILL HERE WITH YOU AND WILL ALWAYS DO OUR BEST TO HELP AND RESOLVE YOUR CONCERN.

CONTACT US ANYTIME

FOR ANY HELP OR QUERY, YOU CAN REACH US THROUGH INSTAGRAM AT @HOLYHEADEN.IN OR EMAIL US AT CUSTOMERSUPPORT@HOLYHEADEN.COM. WE REPLY WITHIN 24 WORKING HOURS AND ARE ALWAYS HAPPY TO ASSIST YOU WITH CARE.