Privacy policy

Privacy Policy – Holyheaden

This Privacy Policy describes how holyheaden.in (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, make a purchase, or interact with us through our website or communication channels including WhatsApp.

Contact

Email: holyheaden.in@gmail.com
Address: Andheri Subway, Swami Vivekananda Rd, Andheri West, Mumbai, Maharashtra 400058, India

Collecting Personal Information

When you visit the Site or interact with us, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Device Information

• Web browser version
• IP address
• Time zone
• Cookie data
• Pages/products viewed
• Search terms and interaction data

Purpose: To optimize website performance and improve user experience.
Collected via: Cookies, pixels, log files, and similar technologies.
Shared with: Shopify and analytics/marketing tools.

Order Information

• Name
• Billing & shipping address
• Email address
• Phone number
• Payment details (processed securely via payment gateways; we do not store full card details)

Purpose:

• Order processing & fulfillment
• Shipping & delivery
• Customer communication
• Fraud prevention

Shared with:

• Shopify
• Payment gateways
• Shipping & logistics partners

Customer Support Information

We collect messages, order details, and contact information when you reach out via email, Instagram, or WhatsApp.

Purpose: To provide customer support and resolve issues.

WhatsApp Communication

• Phone number
• Messages and interactions
• Order-related information

Purpose:

• Order updates
• Customer support
• Delivery coordination
• Marketing (only if opted-in)

Consent: By initiating a conversation, you agree to receive WhatsApp messages from us.

Opt-Out: Reply “STOP” or email us anytime.

Third-Party Processing: Powered by Meta (WhatsApp) and API providers like Interakt, WATI, or Gupshup.

Sharing Personal Information

• Shopify
• Payment gateways
• Shipping partners
• Marketing & analytics tools
• WhatsApp / Meta

We do not sell your personal data.

Behavioural Advertising

We may use tools like Google Analytics and Meta Ads.

Opt-out links:

• Google: https://www.google.com/settings/ads
• Facebook: https://www.facebook.com/settings/?tab=ads

Using Personal Information

• Process orders
• Deliver products
• Provide support
• Improve services
• Send marketing (if opted-in)

Data Retention

We retain your data unless you request deletion or as required for legal and operational purposes.

Your Rights

• Access your data
• Correct your data
• Request deletion

Contact: holyheaden.in@gmail.com

Cookies

Used for functionality, analytics, and performance. Disabling cookies may affect site functionality.

Do Not Track

We do not respond to Do Not Track signals.

Minors

This site is not intended for individuals under 18.

Changes

We may update this policy periodically.

Complaints

Please contact us first. If unresolved, you may approach relevant authorities.