RETURNS & CANCELLATION POLICY

At HOLY HEADEN, every product is handcrafted/machine embriodered. Minor variations in fabric texture, finish, stitching, color tone, or detailing are a natural part of the handmade process and are not considered defects. Please also note that colors and finishes may appear differently across screens, devices, and lighting conditions.

How Returns Work

1. Contact our team with:
Order ID
Reason for return
Images of the product

Indian Customers: WhatsApp +91 93264 78979

International Customers: customersupport@holyheaden.com

Please start your message with:

“HOLY HEADEN Return Request”

This helps our team process your request faster.

2. Our team reviews and approves the return request.
3. The product is returned to us.
4. Once received, our team inspects the product.
5. If approved, Store Credits are issued to your account.
6. Store Credits can be used to purchase any House of Joon product and remain valid for 365 days.

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Return Charges

Defective or Incorrect Product

If you receive a defective, damaged, or incorrect product, the return will be processed free of charge.

Indian Customers

For all other approved returns (wrong size, change of mind, etc.), ₹500 will be deducted from the Store Credits issued.

International Customers

Return shipping charges vary by country, location, and product. Our team will share the applicable return cost during the return process.

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Exchanges

We do not offer direct exchanges.

If you would like a different size or style, you may return the product, receive Store Credits, and place a new order.

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Refunds

We do not offer refunds to the original payment method under any circumstances.

All approved returns are processed exclusively through Store Credits.

FINAL NOTE

Returns are introduced as a support measure, not an entitlement. Misuse of return categories impacts operations and pricing for everyone. By placing an order with Holyheaden, you agree to abide by the policies above.

Holyheaden’s decision after inspection and review is final and binding in all return-related matters. Repeated spamming, harassment, or misuse of support channels after a decision has been communicated will not be entertained. Any customer who continues to spam or misuse communication channels after three warnings will have their number automatically blocked across all support platforms.